Privacy Policy
Last Updated: 15 February 2026 · Effective: 15 February 2026
1. Introduction
Usaha AI ("we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy describes how we collect, use, store, and protect personal information when you interact with our website at usahaai.world or engage with our services. It is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
If you have questions about this policy or how we handle your data, you are welcome to contact us at [email protected].
2. Data We Collect
2.1 Information You Provide
When you submit our contact form or communicate with us directly, we may collect:
- Your full name
- Email address
- Phone number (if provided)
- Organisation name (if provided)
- The content of your message or enquiry
2.2 Automatically Collected Information
When you visit our website, we may automatically receive technical information including:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited and time spent on pages
- Referring website or search query
2.3 Cookies
We use cookies as described in our Cookie Policy. You may manage your cookie preferences through the controls on our website or your browser settings.
3. How We Use Your Data
We use personal data for the following purposes:
- To respond to enquiries: When you contact us, we use your details to respond appropriately.
- To deliver services: In the course of a project engagement, we may process data you share as part of that work, governed by a separate data handling agreement.
- To improve our website: Analytics data helps us understand how our site is used and where improvements would be valuable.
- To comply with legal obligations: We retain certain records as required by Malaysian law.
We do not sell personal data to third parties. We do not use personal data for automated decision-making that produces significant effects on individuals.
4. Legal Basis for Processing
Under the PDPA, we rely on the following grounds for processing personal data:
- Consent: When you submit our contact form, you consent to us processing your information to respond to your enquiry.
- Legitimate interests: Website analytics help us operate and improve our services.
- Legal obligation: Some data must be retained to comply with Malaysian legal and tax requirements.
5. Data Retention
We retain enquiry data for up to 24 months, after which it is securely deleted unless an ongoing client relationship requires longer retention. Website analytics data is retained for 14 months. Data related to completed project engagements is governed by the terms of the relevant client agreement.
6. Data Sharing
We may share personal data with third parties in the following limited circumstances:
- Service providers: We use trusted third parties for website hosting, email, and analytics. These providers are contractually restricted from using your data for their own purposes.
- Legal requirements: If required by law, we may disclose information to relevant authorities.
Where applicable, third-party services may include Google Analytics for website usage statistics and email service providers for responding to enquiries. These services may involve data being processed outside Malaysia. Where this occurs, we take steps to ensure appropriate protections are in place.
7. Data Protection Measures
We take the protection of personal data seriously. Measures we apply include:
- HTTPS encryption for all website communications
- Access controls limiting who within our team can view client data
- Secure deletion of data once retention periods have passed
- Data handling practices aligned to ISO 27001 standards
While we take reasonable precautions, no online system can be made entirely secure. If you have concerns about a specific data matter, please contact us directly.
8. Cookies
We use essential, analytics, and optional preference cookies on this website. Full details of the cookies we use, their purposes, and how to manage them are available in our Cookie Policy.
9. Your Rights
Under Malaysia's PDPA and applicable data protection principles, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that inaccurate data be corrected.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Withdrawal of consent: Withdraw consent to processing where consent is the legal basis, without affecting processing that occurred beforehand.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations under the PDPA.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies before sharing personal information.
11. Children's Privacy
Our services are intended for business use and are directed at individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will take steps to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related matters, including data access requests or complaints:
- Email: [email protected]
- Address: Usaha AI, 61 Jalan Pudu, 55100 Kuala Lumpur, Malaysia
If you are not satisfied with our response, you may refer a complaint to the Department of Personal Data Protection (JPDP) Malaysia.